All Returns are subject to Thumbs Off LLC approval. NO Returns will be accepted and NO Credit will be issued without an advance written Return Authorization from Thumbs Off LLC.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To Request Authorization to return item(s), contact a Customer Service Team member at support@thumbsoff.com

NOTE: Any items returned to Thumbs Off LLC WITHOUT Authorization will not be issued credit and will be shipped back to you. Costs for shipping the returned item(s) back to you may be charged back to you at our discretion.

Thumbs Off LLC will discuss the circumstances of your return request with you. Upon review, Thumbs Off LLC will determine if the item(s) are eligible for return authorization. A written Return Authorization will be sent to you by email. If you do not receive written authorization for the return, you cannot return the item(s). Returned items received by Thumbs Off LLC will not be processed unless there has been written authorization.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 45 days.

Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@thumbsoff.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on location, the time it may take for your exchanged product to reach you, may vary.

Special order and customized items typically cannot be returned. For special order and customized items you may contact a Customer Service Team member at Thumbs Off LLC to discuss alternatives or possible arrangements to return order. Special order and customized items that may be returnable must be in unused condition (suitable for resale) and item(s) must be in original packaging.

Used items cannot be returned. There are NO exceptions.

All returns due to purchase error on the part of the customer will be additionally charged a minimum 30% Restocking Fee, to be deducted from the refund amount.

All restocking fees and return shipping charges are to be assessed and deducted from the refund amount before a credit is issued.